Refund policy
1. Refund & Returns Policy (ACL + Shopify Compliant)
DVLT - DOJO VAULT Refund & Returns Policy
At DVLT - DOJO VAULT, we stand behind the quality of our products. This policy outlines our returns and refund process and your rights under Australian Consumer Law (ACL).
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Returns
We accept returns within 14 days of delivery for items that meet the following conditions:
Item is unworn and unused
Item is unwashed
Item is free from damage, stains or odours Original tags are attached, Item is returned in its original packaging Proof of purchase is provided
Returns requested after 14 days from delivery may not be accepted.
Change of Mind Returns
If you change your mind or ordered the wrong size, you may request:
Exchange (subject to stock availability), or Store credit
Customers are responsible for return shipping costs for change-of-mind returns. Original shipping costs are non-refundable. Non-Returnable Items
The following items cannot be returned unless faulty:
Gift cards
Clearance or Final Sale items
Socks or hygiene-sensitive items Promotional or free items
Exchanges
Exchanges are offered for sizing issues only and depend on stock availability.
If the requested size is unavailable, store credit may be issued instead.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery.
You may be entitled to:
Repair
Replacement
Refund
as required under Australian Consumer Law.
To submit a claim, please provide:
Your order number
Photos clearly showing the fault
Normal variations are not considered faults, including:
Minor colour differences due to screen settings
Minor measurement differences (1-3cm manufacturing tolerance)
Return Shipping
Unless the item is faulty:
Customers are responsible for return shipping costs
We recommend using tracked shipping DVLT - DOJO VAULT is not responsible for items lost during return transit. Processing Returns
Once your return is received and inspected, please allow:
5-10 business days for processing. Approved refunds will be issued to the original payment method.
2. Shipping Policy
DVLT - DOJO VAULT Shipping Policy
At DVLT - DOJO VAULT, we aim to process and ship all orders as quickly as possible. Order Processing
Orders are typically processed within:
1-5 business days
Orders placed on weekends or public holidays will be processed on the next business day.
During sales or high-volume periods, processing times may increase. Domestic Shipping (Australia)
Estimated delivery times:
Standard Shipping: 3-7 business days Express Shipping: 1-3 business days Delivery times may vary depending on your location and courier services. International Shipping
We ship internationally to select countries. Estimated delivery times:
7-21 business days
Customers are responsible for any:
Import duties
Taxes
Customs fees required by their country.
Shipping Delays
DVLT - DOJO VAULT is not responsible for shipping delays caused by:
Courier issues
Customs processing
Weather events
Postal disruptions
Incorrect Addresses
Customers are responsible for ensuring their shipping address is correct at checkout.
If an order is returned due to an incorrect address, additional shipping fees may apply.
3. Privacy Policy (Australian Privacy Act Style)
DVLT - DOJO VAULT Privacy Policy
DVLT - DOJO VAULT respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use and protect your information in accordance with the Privacy Act 1988 (Cth).
Information We Collect
When you visit or make a purchase from our store, we may collect:
Name
Email address
Shipping and billing address
Phone number
Payment details
IP address
Device and browsing information
How We Use Your Information
We use your information to:
Process and fulfil orders Communicate with you about your purchase
Provide customer support
Improve our website and services Send marketing emails (if you opt in) Payment Information
Payments are securely processed through Shopify and approved payment providers. DVLT - DOJO VAULT does not store credit card information.
Sharing Information
We may share your information with trusted third parties including:
Shopify ( our e-commerce platform) Payment processors
Shipping carriers
Marketing platforms
Your information is only shared where necessary to provide our services. Marketing Communications
If you subscribe to our marketing emails, you may receive updates, promotions and product launches.
You can unsubscribe at any time via the link in our emails.
Data Security
We take reasonable steps to protect your personal information from:
Loss
Misuse
Unauthorised access
However, no online system is completely secure.
Access to Your Information
You may request access or correction of your personal information by contacting us. Contact
For privacy-related enquiries, please contact:
DVLT - DOJO VAULT Support AjamianDojo@protonmail.com
4. Terms of Service
DVLT - DOJO VAULT Terms of Service
By accessing or purchasing from DVLT - DOJO VAULT, you agree to the following terms and conditions.
Use of Our Website
You agree not to use our website for:
Illegal purposes
Fraudulent activity
Violating intellectual property rights Interfering with the website's functionality Product Information
We aim to ensure product descriptions and images are accurate. However:
Colours may vary due to screen settings Minor design or measurement differences may occur
Pricing
All prices are listed in Australian Dollars
(AUD) unless otherwise stated.
We reserve the right to:
Change pricing
Modify products
Discontinue items
without prior notice.
Orders
We reserve the right to:
Cancel orders suspected of fraud
Limit quantities purchased
Ref use service
Intellectual Property
All content on this website, including: Logos, Branding, Graphics, Product designs, Images is the property of DVLT - DOJO VAULT and may not be used without permission.
Limitation of Liability
To the fullest extent permitted by law, DVLT - DOJO VAULT will not be liable for: Indirect losses
Consequential damages
Delays outside our control
Nothing in these terms excludes your rights under Australian Consumer Law. Governing Law
These terms are governed by the laws of Australia.